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Get it on App Store Get it on Google PlaySTEP1. Book Online
We will finalize your order after 18:00 (Japanese time) the day before your ride.
You can book your taxi one day before your departure date and pay directly online.
Same-day applications (up to 5 hours before your ride) are accepted online and via LINE.
Please contact us via LINE for last-minute applications within 5 hours of your specified dispatch time.
STEP2. Meet up
Driver's information will be provided at least one hour prior to the appointment time.
If you need to contact us for any reason, please contact our call center. (Open hours: 8:00-23:00 / Japanese, English, and Chinese are available).
STEP3. Arrival
Our driver will be waiting for you at the designated meeting point.
Please relax and enjoy the ride.
For both Narita and Haneda airport, your driver will meet you at the taxi or private hire transfer car stand. However, as these waiting spots tend to be very crowded, he will contact you beforehand to confirm the exact meet-up area.
・Your private hire car will stop at the cab stand of each airport terminal and wait you there.
・Meeting directly at the arrival gate is available for an extra 2,000 JPY. Please let us know at the time of the booking.
・After arrival at the airport, processing time varies depending on the time of day and the airport.
International flights: 60 to 90 minutes.
Domestic flights: 30 to 60 minutes.
・The waiting time is free of charge up to 30 minutes.
We cannot be held responsible if you do not arrive on time for your reservation, or if you arrive early.・In most cases, boarding procedures begin approximately 3 hours prior to departure. During high seasons, we recommend that you book your reservations as soon as possible.
・If you are heading for the airport from any designated location, we offer 10 minutes of free waiting time service.
You can ask our operators for things like the status of vehicles and even inquire about reservations from the comfort of smartphones. (Business hours: 8 a.m ~ 11 p.m)
What we need is your personal information and a credit card when making the reservation. And all those can be done by using the My Page on the LINE app.
If you have LINE pre-installed, there is no need to download any other Apps.
Our flat rate includes all highway charges and taxes.
Reservation assistance in English, Chinese and Japanese.
Our services are available 24 hours a day.
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Book NowWhat to do if I might be late?
Are there additional charges?
Can you provide a car seat for children?
May I make the last minute change to my reservation?
Please tell me the available payment methods.
I don't have a Japanese phone number, is that a problem?
How far in advance should I book my reservation?
Can we bring a wheelchair into the car?
Can I ride with my pet?
Do you track my flight to adjust the pick-up time?